In order to achieve Foundation status an NHS Trust must encourage staff, patients and the public to become members.
Administration of a membership organisation is a specialist task, one in which APT excel, and our Spectrum services division offer a one stop solution to this problem.
Spectrum customers entrust the running of their membership operation to APT for a fixed fee, we carry out the whole administration task from entry of new member details to the production of all the reports required by Monitor.
The Spectrum service includes:
Provision of a specialist membership database
Migration of data from existing systems, such as payroll
Entry of new member details from application forms
Operate a call centre for members to advise of changes to their details
The development of web pages to sit within the Trust’s website allowing members to join and administer their own details
Access to pre-defined reports designed to satisfy Monitor’s reporting requirements
Access to an on-line reporting tool allowing for new or pre-defined reports to be created against the database
Provision of appropriate data for the running of ballots in conjunction with the Electoral Reform Society
Data integrity checks including the option of validation against The Bereavement Register, Gone Away Suppression data as well as Postcode Address File.
The software also provides facilities for:
Event Management
Bulk mailing through post, email and SMS
Maintenance of a history of all communication with members
Complaint handling, service feedback, resolution and outcome recording
Full history of all data amendments
Spectrum is available to NHS Trusts for a fixed price per member, the service not only provides a single solution for all membership requirements, it is also substantially cheaper than carrying out the administration internally.
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