Full outsourcing isn’t appropriate for everyone but all organisations have peaks of work. There's no need to hire temps or work until midnight - APT can complete activities like annual membership renewals or processing new applications on your behalf, so you can focus on keeping service levels high.
Whatever task you find you are unable to cope with, however large or small, APT Spectrum can help.
From annual tasks such as subscription renewals or payment chasing to occasional times when you are overstretched, we can supplement your staff and ensure that your service levels do not get compromised.
For one client we handle 30,000 cheques over a two month period, we batch them, validate them, enter them directly onto their database and bank them into their bank account.
For another we provide a telephone help line for members with subscription queries, by answering the telephone and helping them with their enquiry.
Another customer uses Spectrum to process check off payments from employers, submitting subscriptions that they have deducted from pay. This complex and time consuming process is carried out by Spectrum and details are entered directly into their database.
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